Return & Exchange Policy

We want you to love what you receive. If something is not right, here is how we can help. Once your return passes inspection, you can choose either a refund or an exchange.

Return Window

• You have 7 days from the date of delivery to raise a return or exchange request.

• Requests made after 7 days will not be accepted.

How the Process Works

• Contact us within 7 days of delivery with your order number and photos of the item — see "How to Raise a Request" below.

• Once your request is approved, we'll share return shipping instructions.

• When it arrives, our team physically inspects it against the conditions listed below.

• Once it passes inspection, we will either exchange it for you or refund the amount.

Refund or Exchange — Your Choice

Once your return passes inspection, you decide which of the following works best for you:

• Refund — paid to your original payment method (card/UPI/net banking) within 7–10 business days of your return passing inspection. For Cash on Delivery orders, the refund is paid by bank transfer — you'll be asked to share your bank account number and IFSC code after your return is approved.

• Exchange for a different item of equal or higher value — you pay the difference before the new item is dispatched.

• Exchange for a lower-value item — the balance is credited as store credit, valid for 12 months from the date of issue.

Conditions for Return

• Item must be unused, unwashed, and in its original condition.

• Original packaging, tags, and invoice must be intact.

• Items damaged due to misuse, alterations, or normal wear are not eligible.

• Item must pass physical inspection on arrival at our facility. If it doesn't meet the conditions above, we'll let you know and may send it back to you instead of processing a refund or exchange.

Non-Returnable Items

• Customised or made-to-order products.

• Items purchased during a clearance or final sale.

• Fragile items where damage occurred after delivery.

How to Raise a Request

Contact us within 7 days of delivery with your order number and photos of the item. Once verified, we will guide you through the next steps, including how to ship the item back to us for inspection.

Contact: support@antarart.com or +91 99298 35186 (WhatsApp available).

Shipping Costs for Returns

If the return is due to a defect or our error, we cover the return shipping. For all other returns — return shipping is at the customer's expense.